Odoo model · Enterprise
helpdesk.sla.report.analysis
SLA Status Analysis. Defined in module helpdesk; exists in Odoo 18, 19, 20. Across the upgrade steps we tracked: 0 fields added, 1 removed, 0 renamed.
- Odoo 16 not covered
- Odoo 17 not covered
- Odoo 18 helpdesk
- Odoo 19 helpdesk
- Odoo 20 helpdesk
This is an Enterprise model: Odoo 16 and 17 Enterprise sources are not part of the data, so those versions show as not covered.
Not covered: this step compares Community modules only and this model belongs to an Enterprise module.
No change to this model's own fields in this step.
Fields removed (1)
| Field | Type | Module | Notes |
|---|---|---|---|
| product_id | many2one | helpdesk_stock |
All fields declared on helpdesk.sla.report.analysis (45)
Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.
present not present not covered (Enterprise, Odoo 16 and 17)
Show all 45 fields
| Field | Type | Label | Module | 16 | 17 | 18 | 19 | 20 |
|---|---|---|---|---|---|---|---|---|
| active | boolean | Active | helpdeskE | |||||
| avg_response_hours | float | Average Hours to Respond | helpdeskE | |||||
| close_date | datetime | Closing Date | helpdeskE | |||||
| company_id | many2one res.company | Company | helpdeskE | |||||
| create_date | datetime | Ticket Creation Date | helpdeskE | |||||
| department_id | many2one hr.department | Department | helpdesk_timesheetE | |||||
| description | text | helpdeskE | ||||||
| employee_id | many2one hr.employee | Employee | helpdesk_timesheetE | |||||
| first_response_hours | float | Hours to First Response | helpdeskE | |||||
| kanban_state | selection | Kanban State | helpdeskE | |||||
| manager_id | many2one hr.employee | Manager | helpdesk_timesheetE | |||||
| message_is_follower | boolean | helpdeskE | ||||||
| name | char | Subject | helpdeskE | |||||
| partner_email | char | Customer Email | helpdeskE | |||||
| partner_id | many2one res.partner | Customer | helpdeskE | |||||
| partner_name | char | Customer Name | helpdeskE | |||||
| partner_phone | char | Customer Phone | helpdeskE | |||||
| priority | selection | Minimum Priority | helpdeskE | |||||
| product_id | many2one product.product | Product | helpdesk_stockE | |||||
| rating_avg | float | Average Rating | helpdeskE | |||||
| rating_last_value | float | Rating (1-5) | helpdeskE | |||||
| remaining_hours_so | float | Remaining Hours on SO | helpdesk_sale_timesheetE | |||||
| sale_line_id | many2one sale.order.line | Sales Order Item | helpdesk_sale_timesheetE | |||||
| sale_order_id | many2one sale.order | Ref. Sales Order | helpdesk_saleE | |||||
| sla_deadline | datetime | SLA Deadline | helpdeskE | |||||
| sla_exceeded_hours | integer | Working Hours until SLA Deadline | helpdeskE | |||||
| sla_fail | boolean | SLA Status Failed | helpdeskE | |||||
| sla_id | many2one helpdesk.sla | SLA | helpdeskE | |||||
| sla_ids | many2many helpdesk.sla | SLAs | helpdeskE | |||||
| sla_stage_id | many2one helpdesk.stage | SLA Stage | helpdeskE | |||||
| sla_status | selection | Status | helpdeskE | |||||
| sla_status_failed | integer | Number of SLAs Failed | helpdeskE | |||||
| sla_status_ids | one2many helpdesk.sla.status | SLA Status | helpdeskE | |||||
| sla_success | boolean | SLA Status Success | helpdeskE | |||||
| stage_id | many2one helpdesk.stage | Stage | helpdeskE | |||||
| tag_ids | many2many helpdesk.tag | Tags | helpdeskE | |||||
| team_id | many2one helpdesk.team | Helpdesk Team | helpdeskE | |||||
| ticket_assignation_hours | integer | Working Hours to Assign | helpdeskE | |||||
| ticket_close_hours | integer | Working Hours to Close | helpdeskE | |||||
| ticket_closed | boolean | Ticket Closed | helpdeskE | |||||
| ticket_id | many2one helpdesk.ticket | Ticket | helpdeskE | |||||
| ticket_open_hours | float | Hours Open | helpdeskE | |||||
| ticket_ref | char | Ticket IDs Sequence | helpdeskE | |||||
| total_hours_spent | float | Hours Spent (Timesheets) | helpdesk_timesheetE | |||||
| user_id | many2one res.users | Assigned To | helpdeskE |
Related models
Coverage.
Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources
are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules.
Everything here comes from a static read of the Odoo source code: a field counts as removed only when no
parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be
missed, and entries we could not confirm are marked as low confidence.
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