Odoo model · Enterprise
helpdesk.stage
Helpdesk Stage. Defined in module helpdesk; exists in Odoo 18, 19, 20. Across the upgrade steps we tracked: 4 fields added, 1 removed, 0 renamed.
- Odoo 16 not covered
- Odoo 17 not covered
- Odoo 18 helpdesk
- Odoo 19 helpdesk
- Odoo 20 helpdesk
This is an Enterprise model: Odoo 16 and 17 Enterprise sources are not part of the data, so those versions show as not covered.
Not covered: this step compares Community modules only and this model belongs to an Enterprise module.
Fields added (2)
| Field | Type | Module |
|---|---|---|
| color | integer | helpdesk |
| rotting_threshold_days | integer | helpdesk |
Fields removed (1)
| Field | Type | Module | Notes |
|---|---|---|---|
| color | integer | helpdesk |
Fields added (2)
| Field | Type | Module |
|---|---|---|
| rating_active | boolean | helpdesk |
| rating_template_id | many2one | helpdesk |
1 views of this model removed
- helpdesk.helpdesk_stage_view_tree_inherited
All fields declared on helpdesk.stage (16)
Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.
present not present not covered (Enterprise, Odoo 16 and 17)
Show all 16 fields
| Field | Type | Label | Module | 16 | 17 | 18 | 19 | 20 |
|---|---|---|---|---|---|---|---|---|
| active | boolean | helpdeskE | ||||||
| color | integer | Color | helpdeskE | |||||
| description | text | helpdeskE | ||||||
| fold | boolean | Folded | helpdeskE | |||||
| legend_blocked | char | Red Kanban Label | helpdeskE | |||||
| legend_done | char | Green Kanban Label | helpdeskE | |||||
| legend_normal | char | Grey Kanban Label | helpdeskE | |||||
| name | char | Stage Name | helpdeskE | |||||
| rating_active | boolean | Ask for Ratings | helpdeskE | |||||
| rating_template_id | many2one mail.template | Rating Email | helpdeskE | |||||
| rotting_threshold_days | integer | Days to rot | helpdeskE | |||||
| sequence | integer | helpdeskE | ||||||
| sms_template_id | many2one sms.template | SMS Template | helpdesk_smsE | |||||
| team_ids | many2many helpdesk.team | Helpdesk Teams | helpdeskE | |||||
| template_id | many2one mail.template | Email Template | helpdeskE | |||||
| ticket_count | integer | helpdeskE |
Related models
Coverage.
Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources
are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules.
Everything here comes from a static read of the Odoo source code: a field counts as removed only when no
parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be
missed, and entries we could not confirm are marked as low confidence.
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