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Odoo model · Enterprise

helpdesk.team

Helpdesk Team. Defined in module helpdesk; exists in Odoo 18, 19, 20. Across the upgrade steps we tracked: 9 fields added, 2 removed, 0 renamed.

  1. Odoo 16 not covered
  2. Odoo 17 not covered
  3. Odoo 18 helpdesk
  4. Odoo 19 helpdesk
  5. Odoo 20 helpdesk

This is an Enterprise model: Odoo 16 and 17 Enterprise sources are not part of the data, so those versions show as not covered.

Odoo 17 to 18

Community only All changes in this step

Not covered: this step compares Community modules only and this model belongs to an Enterprise module.

Odoo 18 to 19

Community + Enterprise All changes in this step

Fields added (2)

FieldTypeModule
use_giftcardsbooleanhelpdesk
use_product_replacementsbooleanhelpdesk
1 actions on this model removed
  • helpdesk.helpdesk_ratings_server_action

Odoo 19 to 20

Community + Enterprise All changes in this step

Fields removed (2)

FieldTypeModuleNotes
fsm_project_idmany2onehelpdesk_fsmIts module (helpdesk_fsm) is not in Odoo 20: removed, renamed or merged into another module.
use_ratingbooleanhelpdesk

Fields added (7)

FieldTypeModule
ai_agent_idmany2oneai_helpdesk
auto_close_reminder_delayintegerhelpdesk
auto_close_ticket_reminderbooleanhelpdesk
reminder_email_template_idmany2onehelpdesk
ticket_similarity_thresholdfloatai_helpdesk
ticket_similarity_time_rangeselectionai_helpdesk
use_aibooleanai_helpdesk

Now also inherits image.mixin (fields from these parents are listed on their own pages).

1 views of this model removed
  • helpdesk_fsm.helpdesk_team_view_form

All fields declared on helpdesk.team (73)

Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.

present not present not covered (Enterprise, Odoo 16 and 17)

Show all 73 fields
FieldTypeLabelModule1617181920
access_instruction_messagecharhelpdeskE
activebooleanhelpdeskE
ai_agent_idmany2one ai.agentAgentai_helpdeskE
alias_email_fromcharhelpdeskE
allow_portal_ticket_closingbooleanClosure by CustomershelpdeskE
assign_methodselectionAssignment MethodhelpdeskE
auto_assignmentbooleanAutomatic AssignmenthelpdeskE
auto_close_dayintegerInactive Period(days)helpdeskE
auto_close_reminder_delayintegerInactive delay period(days)helpdeskE
auto_close_ticketbooleanAutomatic ClosinghelpdeskE
auto_close_ticket_reminderbooleanAuto-Close ReminderhelpdeskE
colorintegerColor IndexhelpdeskE
company_idmany2one res.companyCompanyhelpdeskE
descriptionhtmlAbout TeamhelpdeskE
feature_form_urlcharURL to Submit Issuewebsite_helpdeskE
from_stage_idsmany2many helpdesk.stageIn StageshelpdeskE
fsm_project_idmany2one project.projectFSM Projecthelpdesk_fsmE
has_external_mail_serverbooleanhelpdeskE
member_idsmany2many res.usersTeam MembershelpdeskE
namecharHelpdesk TeamhelpdeskE
open_ticket_countinteger# Open TicketshelpdeskE
privacy_visibilityselectionVisibilityhelpdeskE
privacy_visibility_warningcharhelpdeskE
project_idmany2one project.projectProjecthelpdesk_timesheetE
reminder_email_template_idmany2one mail.templateEmail TemplatehelpdeskE
resource_calendar_idmany2one resource.calendarWorking HourshelpdeskE
sequenceintegerhelpdeskE
show_knowledge_basebooleanhelpdeskE
show_knowledge_base_articlebooleanwebsite_helpdesk_knowledgeE
show_knowledge_base_forumbooleanwebsite_helpdesk_forumE
show_knowledge_base_slide_channelbooleanwebsite_helpdesk_slidesE
sla_failedintegerFailed SLA TickethelpdeskE
sla_policy_countinteger# SLA PolicyhelpdeskE
stage_idsmany2many helpdesk.stageStageshelpdeskE
success_ratefloatSuccess RatehelpdeskE
ticket_closedintegerTicket ClosedhelpdeskE
ticket_idsone2many helpdesk.ticketTicketshelpdeskE
ticket_propertiesproperties_definitionTicket PropertieshelpdeskE
ticket_similarity_thresholdfloatSimilarity Thresholdai_helpdeskE
ticket_similarity_time_rangeselectionInclude Tickets fromai_helpdeskE
timesheet_encode_uom_idmany2one uom.uomhelpdesk_timesheetE
to_stage_idmany2one helpdesk.stageMove to StagehelpdeskE
top_forum_postsmany2many forum.postTop Postswebsite_helpdesk_forumE
total_timesheet_timeintegerhelpdesk_timesheetE
unassigned_ticketsintegerUnassigned TicketshelpdeskE
urgent_ticketinteger# Urgent TickethelpdeskE
use_aibooleanEnable AI featuresai_helpdeskE
use_aliasbooleanUse AliashelpdeskE
use_couponsbooleanCouponshelpdeskE
use_credit_notesbooleanRefundshelpdeskE
use_fsmbooleanField ServicehelpdeskE
use_giftcardsbooleanGift CardshelpdeskE
use_helpdesk_sale_timesheetbooleanTime BillinghelpdeskE
use_helpdesk_timesheetbooleanTimesheetshelpdeskE
use_product_repairsbooleanRepairshelpdeskE
use_product_replacementsbooleanReplacementshelpdeskE
use_product_returnsbooleanReturnshelpdeskE
use_ratingbooleanCustomer RatingshelpdeskE
use_slabooleanSLA PolicieshelpdeskE
use_twitterbooleanXhelpdeskE
use_website_helpdesk_formbooleanWebsite FormhelpdeskE
use_website_helpdesk_forumbooleanCommunity ForumhelpdeskE
use_website_helpdesk_knowledgebooleanKnowledgehelpdeskE
use_website_helpdesk_livechatbooleanLive ChathelpdeskE
use_website_helpdesk_slidesbooleaneLearninghelpdeskE
website_article_idmany2one knowledge.articleArticlewebsite_helpdesk_knowledgeE
website_form_view_idmany2one ir.ui.viewwebsite_helpdeskE
website_forum_idsmany2many forum.forumForumswebsite_helpdesk_forumE
website_idmany2one websitewebsite_helpdeskE
website_latest_articlesmany2many knowledge.articleLatest Articleswebsite_helpdesk_knowledgeE
website_menu_idmany2one website.menuwebsite_helpdeskE
website_slide_channel_idsmany2many slide.channelCourseswebsite_helpdesk_slidesE
website_top_channelsmany2many slide.channelMost Popular Courseswebsite_helpdesk_slidesE

Related models

Inherits: image.mixinmail.alias.mixinmail.threadrating.parent.mixinwebsite.published.mixinwebsite.seo.metadata

Linked by its relational fields: ai.agentforum.forumforum.posthelpdesk.stagehelpdesk.ticketir.ui.viewknowledge.articlemail.templateproject.projectres.companyres.usersresource.calendarslide.channeluom.uomwebsitewebsite.menu

Coverage. Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules. Everything here comes from a static read of the Odoo source code: a field counts as removed only when no parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be missed, and entries we could not confirm are marked as low confidence.

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