Odoo model · Enterprise

helpdesk.sla

Helpdesk SLA Policy. Defined in module helpdesk; exists in Odoo 18, 19, 20. Across the upgrade steps we tracked: 1 fields added, 3 removed, 0 renamed.

Odoo 16 not covered
Odoo 17 not covered
Odoo 18 helpdesk
Odoo 19 helpdesk
Odoo 20 helpdesk

This is an Enterprise model: Odoo 16 and 17 Enterprise sources are not part of the data, so those versions show as not covered.

Odoo 17 to 18

Community only All changes in this step

Not covered: this step compares Community modules only and this model belongs to an Enterprise module.

Odoo 18 to 19

Community + Enterprise All changes in this step

No change to this model's own fields in this step.

Odoo 19 to 20

Community + Enterprise All changes in this step

Fields removed (3)

Field	Type	Module
partner_ids	many2many	helpdesk
priority	selection	helpdesk
tag_ids	many2many	helpdesk

Fields added (1)

Field	Type	Module
criteria_domain	char	helpdesk

4 views of this model removed

helpdesk_sale.helpdesk_sla_view_form_inherit_helpdesk_sale
helpdesk_sale.helpdesk_sla_view_tree_inherit_helpdesk_sale
helpdesk_sale_timesheet.helpdesk_sla_view_form_inherit_sale_timesheet
helpdesk_sale_timesheet.helpdesk_sla_view_tree_inherit_sale_timesheet

All fields declared on helpdesk.sla (15)

Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.

present not present not covered (Enterprise, Odoo 16 and 17)

Show all 15 fields

Field	Type	Label	Module
active	boolean	Active	helpdeskE
company_id	many2one res.company	Company	helpdeskE
criteria_domain	char	Tickets	helpdeskE
description	html	SLA Policy Description	helpdeskE
exclude_stage_ids	many2many helpdesk.stage	Excluding Stages	helpdeskE
name	char		helpdeskE
partner_ids	many2many res.partner	Customers	helpdeskE
priority	selection	Priority	helpdeskE
product_ids	many2many product.template	Services	helpdesk_sale_timesheetE
stage_id	many2one helpdesk.stage	Target Stage	helpdeskE
tag_ids	many2many helpdesk.tag	Tags	helpdeskE
team_id	many2one helpdesk.team	Helpdesk Team	helpdeskE
ticket_count	integer		helpdeskE
time	float	Within	helpdeskE
use_helpdesk_sale_timesheet	boolean		helpdesk_sale_timesheetE

Related models

Linked by its relational fields: helpdesk.stage helpdesk.tag helpdesk.team product.template res.company res.partner

Coverage. Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules. Everything here comes from a static read of the Odoo source code: a field counts as removed only when no parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be missed, and entries we could not confirm are marked as low confidence.

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