Odoo model
im_livechat.report.channel
Livechat Support Channel Report. Defined in module im_livechat; exists in Odoo 16, 17, 18, 19, 20. Across the upgrade steps we tracked: 21 fields added, 9 removed, 0 renamed, 2 type changes.
- Odoo 16 im_livechat
- Odoo 17 im_livechat
- Odoo 18 im_livechat
- Odoo 19 im_livechat
- Odoo 20 im_livechat
No change to this model's own fields in this step.
No change to this model's own fields in this step.
Fields removed (7)
| Field | Type | Module | Notes |
|---|---|---|---|
| days_of_activity | integer | im_livechat | |
| is_anonymous | integer | im_livechat | |
| is_happy | integer | im_livechat | |
| is_unrated | integer | im_livechat | |
| is_without_answer | integer | im_livechat | |
| nbr_speaker | integer | im_livechat | |
| technical_name | char | im_livechat |
Fields added (20)
Show all 20
| Field | Type | Module |
|---|---|---|
| agent_providing_help_history | many2one | im_livechat |
| agent_requesting_help_history | many2one | im_livechat |
| call_duration_hour | float | im_livechat |
| chatbot_answers_path | char | im_livechat |
| chatbot_answers_path_str | char | im_livechat |
| chatbot_script_id | many2one | im_livechat |
| conversation_tag_ids | many2many | im_livechat |
| handled_by_agent | integer | im_livechat |
| handled_by_bot | integer | im_livechat |
| has_call | float | im_livechat |
| lang_id | many2one | im_livechat |
| leads_created | integer | crm_livechat |
| number_of_calls | float | im_livechat |
| percentage_of_calls | float | im_livechat |
| session_expertise_ids | many2many | im_livechat |
| session_expertises | char | im_livechat |
| session_outcome | selection | im_livechat |
| start_date_minutes | char | im_livechat |
| tickets_created | integer | website_helpdesk_livechat |
| visitor_partner_id | many2one | im_livechat |
Type changed (1)
| Field | Odoo 18 | Odoo 19 |
|---|---|---|
| day_number | char | selection |
Fields removed (2)
| Field | Type | Module | Notes |
|---|---|---|---|
| conversation_tag_ids | many2many | im_livechat | |
| rating_text | char | im_livechat |
Fields added (1)
| Field | Type | Module |
|---|---|---|
| rating_percentage | float | im_livechat |
Type changed (1)
| Field | Odoo 19 | Odoo 20 |
|---|---|---|
| rating | integer | selection |
All fields declared on im_livechat.report.channel (43)
Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.
present not present not covered (Enterprise, Odoo 16 and 17)
Show all 43 fields
| Field | Type | Label | Module | 16 | 17 | 18 | 19 | 20 |
|---|---|---|---|---|---|---|---|---|
| agent_providing_help_history | many2one im_livechat.channel.member.history | im_livechat | ||||||
| agent_requesting_help_history | many2one im_livechat.channel.member.history | im_livechat | ||||||
| call_duration_hour | float | Call Duration | im_livechat | |||||
| channel_id | many2one discuss.channel | Conversation | im_livechat | |||||
| channel_name | char | Channel Name | im_livechat | |||||
| chatbot_answers_path | char | Chatbot Answers | im_livechat | |||||
| chatbot_answers_path_str | char | Chatbot Answers (String) | im_livechat | |||||
| chatbot_script_id | many2one chatbot.script | Chatbot | im_livechat | |||||
| conversation_tag_ids | many2many im_livechat.conversation.tag | Tags used in this conversation | im_livechat | |||||
| country_id | many2one res.country | Country of the visitor | im_livechat | |||||
| day_number | selection | Day of the Week | im_livechat | |||||
| days_of_activity | integer | Days of activity | im_livechat | |||||
| duration | float | Duration (min) | im_livechat | |||||
| handled_by_agent | integer | Handled by Agent | im_livechat | |||||
| handled_by_bot | integer | Handled by Bot | im_livechat | |||||
| has_call | float | Whether the session had a call | im_livechat | |||||
| is_anonymous | integer | Is visitor anonymous | im_livechat | |||||
| is_happy | integer | Visitor is Happy | im_livechat | |||||
| is_unrated | integer | Session not rated | im_livechat | |||||
| is_without_answer | integer | Session(s) without answer | im_livechat | |||||
| lang_id | many2one res.lang | Language | im_livechat | |||||
| leads_created | integer | Leads created | crm_livechat | |||||
| livechat_channel_id | many2one im_livechat.channel | Channel | im_livechat | |||||
| nbr_message | integer | Messages per Session | im_livechat | |||||
| nbr_speaker | integer | # of speakers | im_livechat | |||||
| number_of_calls | float | # of Sessions with calls | im_livechat | |||||
| partner_id | many2one res.partner | Agent | im_livechat | |||||
| percentage_of_calls | float | Session with Calls (%) | im_livechat | |||||
| rating | selection | Satisfaction Rate | im_livechat | |||||
| rating_percentage | float | Rating (%) | im_livechat | |||||
| rating_text | char | Satisfaction Rate | im_livechat | |||||
| session_expertise_ids | many2many im_livechat.expertise | Expertises used in this session | im_livechat | |||||
| session_expertises | char | Expertises used in this session (String) | im_livechat | |||||
| session_outcome | selection | Session Outcome | im_livechat | |||||
| start_date | datetime | Start Date of session | im_livechat | |||||
| start_date_hour | char | Hour of start Date of session | im_livechat | |||||
| start_date_minutes | char | Start Date of session, truncated to minutes | im_livechat | |||||
| start_hour | char | Start Hour of session | im_livechat | |||||
| technical_name | char | Code | im_livechat | |||||
| tickets_created | integer | Tickets created | website_helpdesk_livechatE | |||||
| time_to_answer | float | Response Time | im_livechat | |||||
| uuid | char | UUID | im_livechat | |||||
| visitor_partner_id | many2one res.partner | Customer | im_livechat |
Related models
Coverage.
Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources
are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules.
Everything here comes from a static read of the Odoo source code: a field counts as removed only when no
parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be
missed, and entries we could not confirm are marked as low confidence.
Planning an Odoo upgrade?
Odoo app
Check your own database: Studio Upgrade Checker
Scans your Studio fields, views, automations and custom code for everything listed here before you upgrade.
See it on the Odoo Apps store
Odoo app
Fix broken views: Studio View Repair Assistant
Finds views that stopped loading after an upgrade and helps you repair the xpaths and fields they point at.
See it on the Odoo Apps store
Upgrade service
Need the upgrade done? Book a call
We move databases between major Odoo versions, port custom modules and validate the data.
Book a call
Free
Free upgrade scan, we run it for you
Send us a copy of your database or give us access and we report what will break on the target version.
Ask for a scan