Odoo model
im_livechat.channel
Livechat Channel. Defined in module im_livechat; exists in Odoo 16, 17, 18, 19, 20. Across the upgrade steps we tracked: 17 fields added, 3 removed, 0 renamed.
AI extensions for livechat channels, allowing AI agents to act as operators to assist visitors in real-time conversations.
- Odoo 16 im_livechat
- Odoo 17 im_livechat
- Odoo 18 im_livechat
- Odoo 19 im_livechat
- Odoo 20 im_livechat
Fields added (1)
| Field | Type | Module |
|---|---|---|
| available_operator_ids | many2many | im_livechat |
No change to this model's own fields in this step.
Fields removed (3)
| Field | Type | Module | Notes |
|---|---|---|---|
| image_128 | image | im_livechat | |
| input_placeholder | char | im_livechat | |
| website_description | html | website_livechat |
Fields added (7)
| Field | Type | Module |
|---|---|---|
| ai_agent_count | integer | ai_livechat |
| block_assignment_during_call | boolean | im_livechat |
| max_sessions | integer | im_livechat |
| max_sessions_mode | selection | im_livechat |
| ongoing_session_count | integer | im_livechat |
| remaining_session_capacity | integer | im_livechat |
| review_link | char | im_livechat |
No longer inherits website.published.mixin.
1 views of this model removed
- website_livechat.im_livechat_channel_form_view
Fields added (9)
| Field | Type | Module |
|---|---|---|
| ai_social_livechat_agent_id | many2one | ai_social |
| ai_social_livechat_enabled_condition | selection | ai_social |
| available_operator_ids_count | integer | im_livechat |
| has_active_accounts | boolean | social |
| script_external_text | char | im_livechat |
| social_account_ids | one2many | social |
| social_away_message | text | social |
| social_discuss_channel_need_action_count | integer | social |
| social_discuss_channel_need_action_ids | many2many | social |
No longer inherits rating.parent.mixin.
All fields declared on im_livechat.channel (37)
Fields this model declares itself in any version, with the versions they exist in. Inherited fields (mail.thread and other mixins) are on the parent model's page.
present not present not covered (Enterprise, Odoo 16 and 17)
Show all 37 fields
| Field | Type | Label | Module | 16 | 17 | 18 | 19 | 20 |
|---|---|---|---|---|---|---|---|---|
| ai_agent_count | integer | Number of AI Agents | ai_livechatE | |||||
| ai_social_livechat_agent_id | many2one ai.agent | AI Agent | ai_socialE | |||||
| ai_social_livechat_enabled_condition | selection | Enable ChatBot | ai_socialE | |||||
| are_you_inside | boolean | Are you inside the matrix? | im_livechat | |||||
| available_operator_ids | many2many res.users | im_livechat | ||||||
| available_operator_ids_count | integer | Agents Connected | im_livechat | |||||
| block_assignment_during_call | boolean | No Chats During Call | im_livechat | |||||
| button_background_color | char | im_livechat | ||||||
| button_text | char | Text of the Button | im_livechat | |||||
| button_text_color | char | im_livechat | ||||||
| channel_ids | one2many discuss.channel | Sessions | im_livechat | |||||
| chatbot_script_count | integer | Number of Chatbot | im_livechat | |||||
| default_message | char | Welcome Message | im_livechat | |||||
| has_active_accounts | boolean | Are Accounts Available? | socialE | |||||
| header_background_color | char | im_livechat | ||||||
| image_128 | image | Image | im_livechat | |||||
| input_placeholder | char | Chat Input Placeholder | im_livechat | |||||
| max_sessions | integer | Maximum Sessions | im_livechat | |||||
| max_sessions_mode | selection | Sessions per Operator | im_livechat | |||||
| name | char | Channel Name | im_livechat | |||||
| nbr_channel | integer | Number of conversations in the past 30 days | im_livechat | |||||
| ongoing_session_count | integer | Number of Ongoing Sessions | im_livechat | |||||
| rating_count | integer | # Ratings | im_livechat | |||||
| rating_percentage_satisfaction | float | Rating Satisfaction | im_livechat | |||||
| remaining_session_capacity | integer | Remaining Session Capacity | im_livechat | |||||
| review_link | char | Review Link | im_livechat | |||||
| rule_ids | one2many im_livechat.channel.rule | Rules | im_livechat | |||||
| script_external | html | Script (external) | im_livechat | |||||
| script_external_text | char | Script (external) Text | im_livechat | |||||
| social_account_ids | one2many social.account | Social Accounts | socialE | |||||
| social_away_message | text | Social Away Message | socialE | |||||
| social_discuss_channel_need_action_count | integer | Social Need Action Count | socialE | |||||
| social_discuss_channel_need_action_ids | many2many discuss.channel | Social Need Action | socialE | |||||
| title_color | char | im_livechat | ||||||
| user_ids | many2many res.users | Agents | im_livechat | |||||
| web_page | char | Web Page | im_livechat | |||||
| website_description | html | Website description | website_livechat |
Related models
Coverage.
Odoo 16 to 17 and 17 to 18 compare Community modules only (the Enterprise 16 and 17 sources
are not available to us). Odoo 18 to 19 and 19 to 20 include Community and Enterprise modules.
Everything here comes from a static read of the Odoo source code: a field counts as removed only when no
parent model, mixin or delegated model still provides it. Fields created dynamically at run time can be
missed, and entries we could not confirm are marked as low confidence.
Planning an Odoo upgrade?
Odoo app
Check your own database: Studio Upgrade Checker
Scans your Studio fields, views, automations and custom code for everything listed here before you upgrade.
See it on the Odoo Apps store
Odoo app
Fix broken views: Studio View Repair Assistant
Finds views that stopped loading after an upgrade and helps you repair the xpaths and fields they point at.
See it on the Odoo Apps store
Upgrade service
Need the upgrade done? Book a call
We move databases between major Odoo versions, port custom modules and validate the data.
Book a call
Free
Free upgrade scan, we run it for you
Send us a copy of your database or give us access and we report what will break on the target version.
Ask for a scan