Send a request
Use the contact form or reply to any email from your project thread. One request per topic keeps things easy to track.
What to include
- What you were trying to do, and in which app and menu.
- What happened instead - the exact message, copied, not retyped.
- A screenshot of the whole screen (the URL bar matters: it tells us the record).
- Whether it happens every time or only sometimes, and since when.
- How urgent it is for your work (see below).
Urgency
| Level | Means | First response |
|---|---|---|
| Blocking | Nobody can work, or money is at risk (invoicing, payroll, deliveries stopped) | Same business day |
| High | A team is slowed down, a workaround exists | 1 business day |
| Normal | Questions, small changes, "how do I" | 2 business days |
Response times are for the first answer with a diagnosis or a plan; the fix itself depends on the problem.
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