A phone system inside Odoo without desk phones: each user has their own Twilio number and credentials, calls run through the browser, and the conversation history lands on the contact.
What it does
- Per-user Twilio credentials and phone number.
- Click to call or text wherever a phone field is shown, with no per-module changes.
- Browser-based calling through the Twilio Voice SDK, inbound calls included.
- Every call and SMS, in and out, logged and posted to the matching contact or lead; opt-in call recording.
- Systray dialer: dial pad, recent calls, active-call bar, incoming-call alert.
How it is used
- Create a Twilio account and numbers; enter each user's credentials.
- Call or text from any phone field.
- Review calls and messages under Twilio › Calls and Messages.
Who it is for
Sales and support teams that live in Odoo.
Requirements: Odoo 19, Community or Enterprise. Twilio usage billed by Twilio.